Before you hire a limousine, it is a good idea to ask your limo company some questions to make sure that you are going to make a nice deal. It is important to discuss everything in order to avoid misunderstanding and unexpected problems. For this article, we spoke to Eddy from a limo company out in Boston (www.bestbostonlimo.com), and he gave us some of the questions he thought customers should be asking every single time they consider renting a limo. Here are a few questions you can ask:
How is the customer service?
A limo company is considered a good one if it provides outstanding customer service. People who are supposed to provide the service should be knowledgeable and efficient. Many things can go wrong if they are not available when you need them. Good customer service is available round the clock. Ask the company if any alternative is available in case the customer service personnel do not respond.
Who will drive the vehicle?
There is a difference between a driver and a chauffeur. A driver is one who just drives the vehicle. But a chauffeur is properly trained not only in the operation of the vehicle but also in customer service. A chauffeur knows how to behave with the passenger, and how to hold their confidentiality. In most cases, he will not strike a conversation with you if you do speak to him.
What are the billing procedures?
Ask the company if they have an efficient and seamless billing process. Your service provider is supposed to provide billing within 24 hours after the completion of the trip. Of course you do not want to see any hidden charge on the bill. It does not necessarily have to be exactly the same as the quoted amount, but it should not be very different either.
Do you have testimonials?
If you know what other people say about the company, it will be easier for you to make a decision. Testimonials help us know about a company before hiring. Social media can also help you know about the performance of a company. It will be even better if you can talk to a current client.
What are the pricing policies?
The price they demand should be all inclusive and there should be no hidden charge. No passenger likes the experience if the price comes as a surprise. Ask them if they have included gratuity. Keep in mind that tolls are not usually included in your bill.
How can I contact you?
Communication is very important. Ask them how you can communicate with the customer service after making your reservation. They should send you a confirmation after your reservation. You should also ask for the cell phone number of your chauffeur. If you need, you should be able to get to a manager quickly who can help you.